5 jobs found

JOB SUMMARY: HELP DESK OFFICER The Help Desk Officer acts as the first point of contact to resolve clients’ technical and functional issues. The individual must have good customer and personal interaction and communication skills and work well in a team environment. The Officer will be required to interact and coordinate with software developers and other team members daily to resolve clients’ issues as required. They must have good project/task/time management skills and the flexibility to adjust quickly to different tasks, to provide support and technical advice to clients via phone, email or the ticket system. RESPONSIBILITIES: • Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. • Resolves technical problems and answer queries by telephone/online/email in support of external customer computer hardware, software, network. • Maintains and updates records on the Help Desk system. • Alerts management...

Job Summary: The Network and Systems Administrator is responsible for the day-to-day operation of HRplus Software’s IT systems and networks. The ideal candidate will organize, supervise, and assist in installation and support of the HRplus Software’s computer systems, including servers, local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems. Many of these systems are cloud-based. The Network and Systems Administrator will also assist in resolving client time clock issues and will function as 2nd Tier support. Key Responsibilities: • Determine the organization’s needs in a network and computer system before building it out. • Oversee installation of all network hardware and software and necessary systems upgrades and repairs. • Help maintain network and computer system security and ensure that all systems are operating correctly. • Collect and analyze data to evaluate network/systems performance and help make...

Job Summary: As an HRIS Implementation Consultant , you will be responsible for leading and managing the implementation of HRplus' Human Resources Information System (HRIS) projects for our clients. Your primary focus will be on understanding client requirements, configuring the HRIS, and ensuring a successful and seamless implementation process. This role requires a combination of technical expertise, project management skills, and the ability to effectively collaborate with clients and internal teams. Key Responsibilities: Lead HRIS Implementations: o Spearhead the implementation of HRplus' HRIS projects for clients, ensuring tailored solutions that meet client requirements. o Oversee the entire project lifecycle from initiation to go-live, ensuring successful delivery of HRplus’ HRIS solution. Project Management: o Manage project timelines, milestones, and deliverables, ensuring project objectives are met within budget and timeline constraints. o Track and...

Job Overview:  The Project Manager is Responsible for developing comprehensive project plans (design, build, test, train, manage change, communicate, activate) to organize middle to long-range projects.  He/she is also responsible for financial, risk, and stakeholder management and acts as a project leader, demonstrating information technology expertise, and translating that expertise into client solutions. Responsibilities include: Plans, establishes, maintains, and regularly updates project schedules on assigned projects. Manages communication and distributes documentation between the company and clients. Communicates this data to key stakeholders and project sponsors on a timely basis. Monitors, reports and controls costs on assigned projects within estimated project margin. Reports, forecasts, and presents project financial activity to the Projects Implementation Manager. Manages the project schedule, budgets, and client satisfaction....

Job Summary: The Software Developer is assigned projects in software development, maintenance, and client reporting.  He/she should have practical software development and maintenance experience and must demonstrate the ability to learn and/or research new systems and applications quickly and apply this knowledge effectively to achieve company objectives.  The individual will develop and code programs, implement data mapping for system integration, perform Quality Assurance testing, and stay current on programming features and software releases. The individual would also develop, test, and implement various AI tools and agents to be used by external clients and internal staff to help improve overall operations.  He/she must demonstrate the ability to respond to unusual customer requirements, and a rapidly changing technological environment. Key Responsibilities: Maintains and modifies existing systems to ensure that systems function efficiently and...