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Scientific Laboratory Specialist

Western Scientific Company Limited

Last Updated: 10/03/22

Job Description

Summary of job function:
Achieves maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the company’s products and/or related services. Personally, contacts and secures new business accounts/ customers.

Principal Duties and Responsibilities

  • Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
  • Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs
  • Maintains confidentiality of information as required by the company’s policy
  • Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/ market segment to generate new business for the organization’s products/services.
  • Meets or surpass quotas.
  • Makes telephone calls and in-person visits and presentations to existing and prospective customers.
  • Researches sources for developing prospective customers and for information to determine their potential.
  • Develops clear and effective written proposals/quotations for current and prospective customers.
  • Expedites the resolution of customer problems and complaints
  • Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
  • Analyzes the territory/market’s potential and determines the value of existing and prospective customers’ value to the organization.
  • Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
  • Identifies advantages and compares organization’s products /services.
  • Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
  • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keeps abreast of product applications, technical services, market conditions competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
  • Participates in trade shows and conventions.
Required Competencies
  • Excellent communication skills both written and oral
  • Ability to plan and organize and prioritize
  • Ability to analyze data, identify trends and recommend solutions to improving customer satisfaction
  • Ability to monitor and evaluate the work flow of projects.
  • Willingness to work a flexible schedule.
Qualifications and Experience
  • 5 O’ Levels inclusive of Science, Physics/ Chemistry or related tertiary education
  • A minimum of three (3) years laboratory experience
  • At least three (3) years’ experience in sales of laboratory products will be an asset
  • Must have a good knowledge of laboratory equipment
  • Valid Driver’s license.
Knowledge, Skills and Abilities
  • Proficiency using Microsoft Office Suite Applications
  • Must possess excellent oral and written communication skills.
  • Excellent customer service skills
  • Excellent interpersonal skills.
  • Able to exhibit a high level of confidentiality.
  • Excellent organizational skills.
  • Must be able to identify and resolve service problems in a timely manner.
  • Must be able to gather and analyze information skillfully.
  • Relationship builder
  • Must be results oriented and able to work both independently and within a team environment.

Company Details

Chaguanas, Chaguanas, Trinidad And Tobago
Western Scientific Company Limited is a well-respected distributor whose main activities are focused in the Supply, Installation, Commission and Training of Scientific & Clinical Laboratory Equipment and Supplies.Currently our distribution network spans more than 30 countries and over 300 small to medium clients and 150 large clients. We are devoted to providing each client with unparalleled a...