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Clinical Laboratory Specialist

Western Scientific Company Limited

Last Updated: 10/03/22

Job Description

Summary of job function:
This individual will be required to drive business growth and market expansion through customer acquisition and retention of the company’s current customers within the assigned region for clinical laboratory equipment and consumables.

Principal Duties and Responsibilities

  • Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
  • Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
  • Maintains confidentiality of information as required by the company’s policy.
  • Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/ market segment to generate new business for the organization’s products/services.
  • Meets or surpass quotas.
  • Prepare reports on visits activity reports, weekly work plans, monthly and annual territory visits.
  • Makes telephone calls and in-person visits and presentations to existing and prospective customers.
  • Researches sources for developing prospective customers and for information to determine their potential.
  • Develops clear and effective written proposals/quotations for current and prospective customers.
  • Expedites the resolution of customer problems and complaints.
  • Coordinates sales effort with marketing, purchasing, accounting, logistics and technical service groups.
  • Analyzes the territory/market’s potential and determines the value of existing and prospective customers’ value to the organization.
  • Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
  • Identifies advantages and compares organization’s products /services.
  • Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
  • Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keeps abreast of product applications, technical services, market conditions competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
  • Participates in trade shows and conventions.
  • Assist other employees from time to time on projects.
  • Perform any other duty as reasonably required.
  • Meets and executes Key Performance Indicators (KPI’s) as set out in the Department.
Required Competencies
  • Excellent and effective communication skills both written and oral
  • Exceptional client interaction skills
  • Strong ability to create presentations and proposals that reflect the needs of the client
  • Exceptional thoroughness, attention to detail, and follow-through
  • High energy, entrepreneurial, and self-motivated
  • In depth understanding of new technology adoption process
  • Clear understanding of conceptual sales process
  • Ability to plan, organize and prioritize
  • Ability to gather information, analyze data, identify trends and recommend solutions to improving customer satisfaction
  • Willingness to work a flexible schedule
  • Willing to travel to increase sales, product knowledge and participate in trade shows
  • Excellent interpersonal skills
  • Ability to exhibit a high level of confidentiality
  • Must be able to identify and resolve service problems in a timely manner
  • Must be a team player.
Qualifications and Experience
  • Associate Degree in Medical Laboratory Technology, or a combination of training and experience in a similar position.
  • A minimum of two (2) years working experience in a medical laboratory.
  • Proficient in Microsoft Office Suite applications.
  • Able to develop new sales and marketing activities.
  • Available to travel on short notice.
  • Must be willing to work flexible hours.
  • Must possess a good working vehicle.

Company Details

Chaguanas, Chaguanas, Trinidad And Tobago
Western Scientific Company Limited is a well-respected distributor whose main activities are focused in the Supply, Installation, Commission and Training of Scientific & Clinical Laboratory Equipment and Supplies.Currently our distribution network spans more than 30 countries and over 300 small to medium clients and 150 large clients. We are devoted to providing each client with unparalleled a...