Optical Service Representative

POSITION: OPTICAL SERVICE REPRESENTATIVE
REPORTS TO: STORE MANAGER/STORE SUPERVISOR
SUPERVISION GIVEN TO: N/A

PURPOSE: Advise and sell Unicomer Group products and services ensuring compliance with Unicomer Group policies, processes and promotions to attain sales targets and deliver on the customer service promise.

PRINCIPAL ACCOUNTABILITES:
• Present and sell cash/credit options to the customer based on Unicomer Group products and services, current promotional campaigns, special offers, etc. to influence buying decisions and satisfy the customer needs.
• Process and complete cash transaction daily and all end of shift activities to ensure that funds are accurately recorded, secured and balanced.
• Address customer queries/complaints at any point in the customer lifecycle to satisfy the customer needs.
• Assist in completing stock counts and sales reports to safeguard the assets of the organisation
• Perform any other related duty assigned by your management line to ensure the proper operation of the store

JOB SPECIFICATION:
QUALIFICATION/EDUCATION AND EXPERIENCE:
• 5 GCE/CXC/CSEC ordinary level passes
• Computer Literacy

KNOWLEDGE, SKILLS AND ABILITIES:
• Must be organized, self-motivated, results-oriented, persistent and committed, able to cope well in stress-related environments and possess computer literacy skills
• Team player
• Excellent oral communication skills