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Systems Administrator

CARRIBEAN COMMUNICATIONS NETWORK LIMITED

Last Updated: 11/17/22

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Job Description

JOB SUMMARY

The role of the Technology Associate III is to assist with planning, executing, and finalizing projects according to strict deadlines and within budget throughout the Group. In addition, the position is responsible for managing in-house computer software systems and network connections to ensure high levels of availability and security of the supported business applications throughout the Group.

MAIN DUTIES & RESPONSIBILITIES

  • Assist with the installation and maintenance of computer units, servers, network storage, and networking equipment
  • Configure hardware and the Operating Systems to ensure applications are operational
  • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
  • Assist and perform daily maintenance and upgrades of networks, servers, routers, switches, firewalls, remote access systems, and network management systems
  • Practice network asset management and related documentation and technical specifications, including monitoring of network components for integrity and availability of all server and network resources.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization
  • Maintain system standards for installation, configuration, administration, and maintenance procedures
  • Deploy and manage the movement of equipment, including servers, routers, switches, computers, printers, and scanners
  • Manage systems, including e-mail, Telephony, DHCP, DNS Active Directory, GPO, and print servers
  • Maintain and verify backup servers/systems
  • Administer and maintain end-user accounts, permissions, and access rights.
  • Manage the organization’s standardized communications and connectivity solutions, including workstation connectivity, local area networks, company Web site, intranet, and Internet applications.
  • Investigate, anticipate, mitigate, identify, troubleshoot, and resolve hardware, networks, systems, service issues, and other software problems on workstations and other computer equipment.
  • Provide first-hand support, training, and troubleshooting to all office staff for technology matters
  • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
  • Provide the necessary information for the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
  • Performs any other duties which are incidental or consequential to the above, as may be assigned by the Head of Department or representative.
KNOWLEDGE & EXPERIENCE

  • A Bachelor’s degree in the field of Computer Science or Electrical Engineering.
  • Holds a Microsoft Certified Solutions Engineer/Associate (MCSE/MCSA), Computer Repairs, and A+.
  • Certifications in Cisco’s CCNA and Fortinet’s NSE will be an asset.
  • Four years’ experience in the field of IT or Computer Science.
  • Advance Skills in Microsoft Office 2019 Suites.
  • Familiar with programming languages, including .NET, Dynamic HTML, JavaScript.
  • Solid working knowledge of Cloud technologies.
  • Demonstrated experience in personnel management.
  • Technically competent with various software programs.
  • Identify, analyze and troubleshoot a wide range of complex technical computer- and network-related problems effectively.
  • Listen and communicate information to a wide variety of vendors and stakeholders at all levels.
  • Deliver customer support both in-person and over the phone professionally.
  • Support objectives by training others in the use of computers and applications.
  • Provide support for the network by learning and applying new technical knowledge.
  • Communicate effectively with a diverse client base both verbally and in writing.
  • Work independently and as a member of a team and maintain cooperative work relationships.
  • Ability to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to consider relative costs and benefits of potential decisions and make the most appropriate choice.
  • Ability to prioritize and use problem–solving skills to determine the best strategies for addressing client issues quickly and efficiently.



Company Details

Port of Spain, Port of Spain, Trinidad And Tobago
Our Environment The CCN Group of Companies is the largest media and communications group in Trinidad and Tobago, with a well respected presence and the strongest market share in newspapers (Express) and television (CCN TV6).  We have dominated our markets over the years, earning a reputation for fearless journalism.