Implementation Specialist

The Implementation Specialist acts as a liaison between IT and clients by opening and maintaining lines of communication to offer application solutions and improve client satisfaction;
completes business requirements, executes business cases in support of solution projects, and acts as a single-point-of-contact (SPOC) for business solution implementation and configuration based on client’s documented needs.
 
 
RESPONSIBILITIES:
•    Understand project/customer business requirements and perform gap analysis visualizing as-is and to-be scenarios.
•    Act as single-point-of-contact for any functional aspect of the application and its features.
•    Create and own the detailed functional design that meets business requirements by leveraging the capabilities available in the HRplus application.
•    Bridge the gap between business stakeholders and technical team to enable successful delivery of technical architecture and design, solutions and test strategies that meet customer expectation.
•    Lead implementation and configuration of software to meet client specifications.
•    Collaborate with Project Manager and Application Development Manager to organize workshops, client presentations and obtain sign-offs, in delivering client solutions.
•    Conducts training in the HRplus modules for customers who are implementing these modules.
 
QUALIFICATIONS:
•    Undergraduate degree in Information Systems or Business Management, or a combination of qualifications and experience.
•    Proven expertise in requirement gathering and providing sterling solutions.
•    Knowledge of SDLC concepts and Data Flow Diagrams will be an asset.
•    Experience with HR and Payroll software will be an asset.
•    Excellent leadership, customer interfacing, communication and inter-personal skills
•    Adaptable and “We-Can” attitude and meet deadlines.
•    Good oral and written communication skills.
•    Strong analytical skills.
•    Ability to work flexible hours and to travel at short notice.
•    Must possess strong values of integrity, honesty and confidentiality.