2 Business Analyst jobs

BUSINESS ANALYST: CUSTOMER RELATIONSHIP BUSINESS UNIT    JOB SUMMARY:  This function entails maintaining lines of communication with existing HRplus Software clients to offer application solutions and improve client satisfaction. The incumbent is expected to periodically liaise with clients to assess if they are maximizing the use of the application to achieve operational efficiencies. Should gaps be noted, the Business Analyst will advise and support the client accordingly, ensuring that they are effectively using the application.     RESPONSIBILITIES INCLUDE:  Support the Customer Relationship Manager in the implementation of plans and initiatives to improve and enhance the perceptions and experiences of HRplus’ existing clients;  Periodically check-in with clients, particularly end-users, to ensure that they are comfortable using the application and to inform them of applicable new features and bug fixes; ...

BUSINESS ANALYST/IMPLEMENTATION SPECIALIST The Business Analyst/Implementation Specialist (1) Acts as a liaison between IT and clients by opening and maintaining lines of communication to offer application solutions and improve client satisfaction; (2) Completes business requirements, (3) Executes business cases in support of solution projects, and (4) Acts as single-point-of-contact (SPOC) for business solution implementation and configuration based on client’s documented needs. RESPONSIBILITIES: Understand project/customer business requirements and perform gap analysis visualizing as-is and to-be scenarios. Act as single-point-of-contact for any functional aspect of the application and its features.  Create and own the detailed functional design that meets business requirements by leveraging the capabilities available in the HRplus application.  Bridge the gap between business stakeholders and technical team to...